30 answers to common questions
About assembly, installation, payment, warranty and partnership. Didn't find your answer — write on WhatsApp, I reply within 2 hours.
Where I work, how we talk, what the warranty is
01. Where do you work?
Tallinn and Harjumaa (with €0.5/km travel surcharge).
02. How fast do you respond?
During business hours (Mon–Sat 9:00–18:00) — within 2 hours.
03. What should the client have ready?
If you have furniture instructions or a receipt — yes. Everything else I bring.
04. What language do we talk in?
I speak Russian directly. With Estonian and English speakers — by message (more accurate for details).
05. Can I pay by transfer?
Yes — Revolut, Wise, bank transfer. Receipt on request.
06. What's the warranty?
6 months on assembly, 3 months on repairs and adjustments, 30 days on appliance installation (not the appliance itself — that's the manufacturer's warranty). If something goes wrong, I come back to fix it.
How to book, how to pay, how to cancel
07. What if I don't know the terms?
Send a photo. I'll translate it to technical and tell you what it is.
08. Can you estimate without a photo?
Only roughly. An exact price comes after a photo or short video.
09. What if I can't take a photo?
No worries. Describe it in words or send a voice note on WhatsApp.
10. Is there a minimum?
€80 — minimum visit for a single task. If there are more tasks, the price reflects actual work above €80.
11. When do I pay?
After the work. I don't take prepayment from private clients.
12. Can I cancel?
24+ hours in advance — free. 2–24 hours before the visit — 50% of the minimum (€40) — I'm already preparing the trip. Less than 2 hours, or no-show — €80, because I've already set off.
What I do, what I don't
13. Do you work with any furniture?
Standard flat-pack — yes (IKEA, JYSK, ON24, Kaup24, Avito). Antiques and bespoke pieces — no.
14. Gas work?
No, only in coordination with a licensed specialist.
15. Electrical work?
Only existing connections. New wiring, replacing in-wall sockets — no (needs B-pädevus, an Estonian electrician's licence).
16. Plumbing?
Simple jobs (tap replacement, silicone, aerator) — yes. Pipe soldering, moving drains — no.
17. Do you work on upper floors without a lift?
Yes, with a €20–50 surcharge depending on weight and number of boxes.
18. Can you bring furniture from the store?
No, just assembly on site. Delivery — via the store or a delivery service (e.g. Bolt Cargo).
VAT, contracts, regular work
19. Do you work with VAT (käibemaks)?
For private clients — without VAT. For business clients when needed — invoice with VAT via a partner OÜ.
20. Can you sign a contract?
Yes — for regular clients, a standard service contract. For one-offs, a completed-works report.
21. Do you work with furniture companies?
Yes, I take on regular installation contracts. Write to email with a partnership subject.
22. Can we sign a 12-month contract?
Yes — for property managers, hotels, real-estate agents. Terms are individual.
Who actually shows up
23. Who actually shows up — you or a partner?
Most of the time — me personally. If my day is full and you need help fast, my partner may come (with your agreement). Standards and warranty are the same.
24. Quality from the partner — is it the same?
Yes, and I'm responsible for their work. If something's wrong, I come back to fix it myself, or refund.
Other questions that come up
25. Can I send a photo through ChatGPT or another AI?
You can, but I prefer real photos of the site. AI-generated images don't reflect real dimensions or conditions.
26. What if the furniture arrived faulty?
Contact the seller — that's a warranty case. I can assemble what's there, but I'm not responsible for factory defects.
27. Can you take away old furniture?
Yes — for a surcharge of €30–80 depending on volume. Disposal via jäätmejaam (waste collection point) or passing it on.
28. Can you come on the weekend?
Yes — with a €30 surcharge (weekend rate).
29. What if I live in Harjumaa, outside the city?
That's fine — €0.5/km surcharge from central Tallinn.
30. Can you recommend other handymen?
If your task is outside my scope (gas, new wiring, bath fitting) — I'll suggest trusted people, if I know any.
Write me — I reply within 2 hours
Text, voice or photo — any channel works.